For ages 21+

Our Commitment to Responsible Gaming

ncw believes entertainment is only worthwhile when it stays within control. Keep yourself protected, set limits, and seek help when needed.

For ages 21 and above only

What Responsible Gaming Is and Why It Matters

Online casino and sports betting are a form of entertainment — but they are only enjoyable when play stays controlled and planned. ncw wants every user to play with awareness, bet within their means, and not make gambling the sole focus of their life.

The foundation of responsible gaming is deciding in advance how much time and money you will spend, then sticking to those limits. After a loss, the urge to chase it with bigger bets can create a dangerous cycle.

If you read ncw's Terms and Conditions, you will see that we put transparency first from the start — everything from bonus terms to account management is stated clearly. It is wise to read them before you play.

Remember, gambling or betting is never a reliable source of income. It is entertainment — and entertainment should have a budget.

Things to Keep in Mind

Set a budget and time limit before you play

Avoid placing bigger bets to try to recover lost money

Do not play while drinking alcohol or under emotional stress

Prioritise spending time with family and friends

Never play with borrowed money or by cutting into essential expenses

Only those aged 21 and above may create an account

Tools to Keep Yourself Protected

ncw has put several measures in place to give you full control over your play. These tools are simple and effective to use at any time.

Set Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, lowering it takes effect immediately, but increasing it requires a waiting period.

Deposit Control

Session Time Limits

Decide in advance how long you will play in one session. When the set time is up, the session ends automatically so you do not spend more time than planned.

Time Management

Self-exclusion

If you feel you need a break for a while, you can temporarily close your account for anywhere from 24 hours up to a longer period. You will not be able to log in during this time.

Account Break

Permanent Account Closure

If you want a long-term self-exclusion, contact support and request permanent account closure. Once this process is completed, reopening the account is not easy.

Permanent Exclusion

Review Your Gaming History

Log in to your account to view your deposit, withdrawal, and betting history at any time. This helps you understand your spending patterns and make informed decisions.

Transaction Records

Support Team Assistance

Contact ncw's 24/7 live chat or email to set any limits or request an account break. The support team is ready to help in Bengali.

24/7 Support

Recognise the Warning Signs

Problematic gambling habits develop gradually. If you notice any of the signs below in yourself, stop and seek help.

Chasing Lost Money

The urge to place more bets to "win back" losses is the biggest warning sign. Once you fall into this cycle, it becomes hard to get out.

Playing Longer Than Planned

Repeatedly thinking "just a little more" and ending up playing for hours, spending far more time than you intended.

Avoiding Family and Friends

Missing time with family or friends because of gambling, or hiding the extent of your gambling from the people close to you.

Spending Essential Money on Betting

Using money meant for rent, food, or family emergencies on betting — this is a fast path toward financial difficulty.

Restlessness When Not Playing

Feeling irritable, restless, or anxious when you cannot play — these are signs of dependency.

Difficulty Concentrating on Work or Studies

Being unable to focus on work because your mind is on gambling, having sleep problems, or failing to meet your responsibilities.

Ask Yourself

Answer the questions below honestly. If more than three answers are "yes", consider seeking help.

Do you often spend more time or money on betting than you planned?

After a loss, do you play again the same day to try to win it back?

Have you hidden how much you gamble from family or friends?

Have you ever taken a loan or borrowed money from someone to cover gambling expenses?

Do you feel restless, irritable, or unwell when you cannot play?

Have you tried to control your gambling but failed repeatedly?

These questions are only for awareness — not a diagnosis. But reflecting on your answers can give you a clearer picture of your situation. You can find more information about responsible gaming on our FAQ page.

Where to Get Help

Asking for help is not a weakness — it takes courage. Alongside direct support from ncw, we recommend talking to family and a professional counsellor.

ncw Live Chat Support

ncw's support team is available 24 hours a day, 7 days a week via live chat. Chat with us now to set account limits, take a break, or raise any concern — help is available in Bengali.

Contact by Email

Alongside live chat, you can also write to support by email. Send any responsible gaming request — including account breaks or permanent closure — by email. Email address: [email protected]

Family and Loved Ones

If you sense a problem, the first step is to talk to a family member or a trusted friend. Support from the people close to you is often the most effective first step, sometimes more so than professional help.

Professional Counselling

Gambling addiction is a mental health condition — and it is treatable. Speak with a psychiatrist or counsellor. Government hospitals in Bangladesh have mental health departments where you can seek confidential advice.

Learn About Us

Read our About Us page to learn more about how ncw puts user protection first, the site's policies, and our values.

ncw's Responsible Gaming Commitment

We believe both the platform and its users have a role to play in creating a healthy and sustainable entertainment environment. ncw always puts user protection above business interests. If you ever feel you need help — don't wait, reach out today.

Protecting Minors

ncw strictly ensures that only those aged 21 and above can create an account and play. Documents proving age may be requested during account verification.

If you have underage children at home, do not leave your account logged in on your device. Delete any saved passwords in your browser and log out after every session.

Parental control software can be used to block children's access to gambling-related sites. Taking these steps is part of your responsibility to your family.

If you believe a minor is using an ncw account, notify us immediately via 24/7 live chat or email. We will act quickly.

Common Questions About Responsible Gaming

Go to Account Settings and find the "Responsible Gaming" option or equivalent to set a daily, weekly, or monthly deposit limit. If you can't find it, contact ncw's 24/7 live chat and the support team will help you.

For a temporary break, your account balance stays safe and can be used once the break ends. For permanent closure, you are given the opportunity to withdraw any eligible balance before the process begins. Contact support for more details.

First, contact ncw's live chat and request a temporary or permanent account closure. Then talk to your family and, if needed, seek advice from a mental health professional. Gambling addiction is a treatable condition — don't be ashamed to ask for help.

Talk to them directly and without judgment. Let them know about ncw's account pause or closure process and encourage them to seek professional help. If needed, contact ncw support and the team can guide you through the right steps.

No. The minimum age to create an account and play on ncw is 21. Anyone aged 18, 19, or 20 cannot open an account or play. Providing false information during age verification will result in account termination.

Once a temporary break period ends, your account is generally reactivated automatically. However, if you feel you need more time, you can request an extension. We always recommend asking yourself honestly — are you truly ready to return?