ncw Privacy Policy

01. What Types of Data We Collect

When you register on the ncw platform and as you use our services, we collect several types of data. This data falls into two main categories — first, what you provide directly; second, what is collected automatically through your use of the platform.

1.1 Data You Provide

For registration and account management, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• bKash, Nagad, Rocket or Upay account details (for transactions only)
• Any other information you voluntarily submit based on your preferences

1.2 Automatically Collected Data

When you use the ncw website or app, the following information is automatically stored in our system:

• IP address and Device ID
• Browser type, operating system and language preference
• Time spent on the platform and list of pages visited
• Game history, bet amounts and results
• Deposit and withdrawal transaction records

02. How We Use the Data We Collect

Every piece of data collected at ncw is used for a specific purpose. We never use your data for irrelevant or unauthorised purposes.

2.1 Service Operations

Based on the information you provide, we carry out the following:

• Creating, verifying and managing accounts
• Processing deposit and withdrawal transactions
• Communicating about bonuses and rewards
• Helping resolve technical issues

2.2 Service Improvement

We review how you use the platform to improve the overall experience. This includes adding new games, simplifying payment methods and raising the standard of customer support. Visit our ncw About Us page to see how much we value the user experience.

2.3 Security and Fraud Prevention

Our system continuously monitors for unusual transactions or suspicious activity. This monitoring is essential for keeping accounts secure and preventing fraud.

2.4 Meeting Legal Obligations

In some cases, we are required to retain and provide certain data to comply with applicable laws and regulations.

03. Cookies and Tracking Technologies

The ncw website and app use cookies and similar tracking technologies. These are small data files stored in your browser or device that make your next visit more convenient.

3.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, verify security and support basic functionality. Disabling these may prevent the site from working correctly.
• Functional cookies: Used to remember your preferences such as language, theme or notification settings.
• Analytics cookies: Collect anonymous statistics to help us understand which parts of the platform are used most.

3.2 Managing Cookies

You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling essential cookies may prevent you from logging in or making transactions on ncw.

04. Sharing Data with Third Parties

ncw does not sell your personal data to third parties for commercial purposes. However, limited data may be shared in certain situations necessary for operating our services.

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), game software providers and companies that support our technical infrastructure receive only the data needed for their specific role. They may not use this data for any other purpose.

4.2 Disclosure for Legal Reasons

We may sometimes need to share specific data with authorities to comply with court orders, government directives or applicable laws. In such cases, we provide only the minimum amount of data legally required.

4.3 What We Will Never Do

• Sell your data to advertisers or data brokers
• Transfer your data to unrelated third parties without your consent
• Use your data for any purpose beyond providing our services

05. Data Security Measures

ncw has implemented multiple layers of technical measures to keep your personal and financial data secure.

5.1 Encryption

All data transfers on the platform are encrypted using SSL technology. When you see "https" and a padlock icon in your browser's address bar, your connection is secure.

5.2 Access Controls

Only authorised staff can access user data on our internal systems, and every access is logged. Regular security reviews and audits keep these controls active.

5.3 Password Protection

Your password is never stored in plain text — it is converted using a hashing method. Our staff cannot see your password at any time.

06. Data Retention Period

We retain your data for as long as your account remains active. Even after an account is closed, some data may need to be kept for a defined period.

6.1 Active Accounts

While your account is active, all transaction records, gaming history and communication details are retained. This data is used to view your account history and to resolve disputes.

6.2 After Account Closure

To meet legal and financial obligations, certain data is retained for a set period after your account is closed. Once that period ends, the data is fully deleted or anonymised.

Our Terms and Conditions contain detailed information about account management and the closure process.

07. Your Rights and Controls

Every registered ncw user has certain rights over their own data. To exercise these rights, contact us directly.

7.1 Right to Access

You can request at any time to know what data we hold about you. We generally respond to such requests within a reasonable time.

7.2 Right to Correction

If any stored data appears incorrect or outdated, you can request a correction. Many details can be updated directly in your account settings.

7.3 Right to Deletion

When you close your account, we will delete data that is not subject to legal retention requirements. However, financial transaction records and identity verification documents must be kept for a set period under applicable law.

7.4 Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time. To do so, update your notification preferences in account settings or contact our support team.

08. Protection of Minors

All ncw services are intended solely for persons aged 21 or older. We do not knowingly collect any data from minors.

Age is verified at registration and identity documents may be requested in cases of doubt. If we become aware that a minor's data has been collected by mistake, that account will be closed immediately and the data deleted.

For more information on responsible gaming, read our Responsible Gaming Guidelines, which cover the protection of minors and healthy gaming habits.

09. Changes to the Privacy Policy

ncw reserves the right to update this privacy policy when needed. The policy may be revised due to service improvements, legal changes or business reasons.

9.1 Notification of Changes

For any significant changes, we will notify registered users by email or app notification. The date of the change will be clearly stated at the top of this page.

9.2 Continued Use After Changes

Continuing to use the platform after a revised policy is published will be taken as your acceptance of the new policy. If you object to any changes, you may request to close your account at any time.

10. Contact Us About Privacy

If you have any questions or concerns about this privacy policy, or if you wish to make a request regarding your personal data, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day via live chat and email.

For privacy-specific questions, write to our dedicated email address:

We will do our best to respond to your request as soon as possible. For urgent matters, contacting us directly via live chat is the fastest way to get help.